Quality
Basic Approach
Quality Policy
[Basic Policy]
We will continue to provide the highest quality products and services that our customers around the world appreciate. This is our social responsibility.
[Course of Action ]
We will continuously enhance our quality management system to achieve the highest level of customer satisfaction (CS). We will achieve zero defects and be a company where zero defects are the standard.
- We value the voice of our customers and subsequent processes, endeavor to attain the highest level of quality from upstream processes, and respond with sincerity at all times.
- We always take action speedily, based on Go & See and adherence to the rules.
- We always refine and improve our traceability capabilities.
- Zero Defect achievement through:
1) Control for progression through stage transition *
2) Full adherence to change management and handling of abnormal conditions
3) Never-ending improvement through the QCC activity
* The activity of designing product drawings at the Development Department and designing processes at the Production Engineering Department that allow easy manufacturing of quality products in the Manufacturing Department.
Responsibility for product quality and product safety
As a company that provides products to society, including automotive parts, our group takes responsibility for ensuring product quality and safety from development and design to production and market response. We identify quality risks from the early stages of product development and conduct necessary checks at each stage of product design, process design, and evaluation to ensure safety, reliability, and durability, while striving to prevent quality problems and pursue continuous improvement.
The Position of Quality in the 7 Values
Our group has adopted "Highest Quality" as one of the "7 Values" that we cherish in our business activities, with the aim of realizing our corporate philosophy of "Creation of Fulfillment" and our Long-term Vision. By sharing "Highest Quality" as a common value throughout the company, we strive to foster a corporate culture that supports our quality policies and activities.
Governance Structure
Quality Management System
Our group has established a quality management system as the foundation for our quality assurance activities and operates it across our domestic and international business sites and group companies. We establish quality policies and quality objectives and verify the effectiveness of the quality management system through internal audits and management reviews, leading to continuous improvement.
Quality Certification
Our group is promoting ISO 9001 and IATF 16949 certification at our production sites in Japan and overseas to strengthen our quality management system. As of the end of August 2026, 30 of our group's 31 production sites (96.8%) have obtained ISO 9001 or IATF 16949 certification. We will continue to improve our quality management system across the group.
Group-wide Quality Management
In addition to quality management activities at each production site, our group shares quality policies and key issues across the group to improve the level of our quality assurance activities. We promote quality improvement by sharing quality issues and examples of improvements and by deploying the knowledge gained at each site across the group.
Initiatives
Quality Assurance System
Our group conducts quality assurance activities at every stage, from development through mass production to market response. Based on our quality assurance system diagram, relevant departments, including development, design, production engineering, manufacturing, and quality assurance, work together to carry out the necessary quality assurance activities at each stage. We also feed back market quality information to each stage to prevent quality problems and their recurrence and drive continuous improvement.
Stage Transition Management in Core business Operations
In our core business, we divide the process from development to the release of initial flow control into four stages. At each stage, we confirm quality and safety and determine whether to proceed to the next process. In each stage, we conduct market and customer requirements assessment, design reviews, design FMEA, process FMEA, reliability evaluation, mass production trials, and shipment quality checks. By identifying and evaluating quality risks before mass production begins, we strive to prevent defects.
Stage-Gate Method in New Business Development
In new business development, we conduct gate reviews at each stage leading up to commercialization, considering value proposition, business plan, and risks, and determine whether to proceed to the next stage. We conduct reviews at each stage, from business idea generation and business plan development to product development, validation and preparation for market launch, and market launch. In this way, we proceed with commercialization while ensuring quality and safety in new business development.
Reliability and Durability Evaluation and Testing Equipment
Our group conducts evaluation tests from the development stage through the mass production preparation stage in a dedicated building equipped with various testing facilities to confirm the quality, safety, and durability of our products. Through durability, reliability, and performance evaluations, we confirm that our products meet the required specifications. Test results and evaluation data are reflected in design improvements, process improvements, and quality assurance activities, helping to prevent defects and their recurrence.
Market Quality Information Feedback and Continuous Improvement
Our group collects and analyzes quality information obtained from the market and uses it to drive improvement and recurrence prevention activities. When a defect occurs, we analyze the cause, implement necessary countermeasures, and share them with relevant departments and sites across the group to prevent similar defects from recurring. As shown in the quality assurance system diagram, we feed market quality information back into each stage of development, design, production preparation, and mass production to promote continuous quality improvement and prevent quality problems before they occur.
Company-wide Zero-Defect Activities
Our group promotes zero-defect activities. These activities involve not only manufacturing departments but also related departments such as design, production engineering, quality control, and inspection, with the entire group working together to achieve zero defects. Progress is regularly reported to management, and information on the status of these activities is shared to support continuous improvement.
Company-wide Quality Education and Awareness-Raising Activities (Quality Month)
We conduct ongoing quality education to ensure product quality and safety. Every November, during "Quality Month," we conduct educational and awareness-raising activities for approximately 2,400 employees in all departments related to quality, including development, manufacturing, sales, production engineering, quality control, quality assurance, and inspection. These activities include sharing defect cases and countermeasures for past problems, checking the status of countermeasures, ensuring compliance with rules for handling abnormalities and managing changes, and reaffirming the basic principles of quality assurance, with the aim of raising quality awareness and preventing quality problems before they occur.
Quality Compliance Training
In addition to company-wide quality education and awareness-raising activities, we provide specialized quality management training for employees in manufacturing, production engineering, and quality assurance based on an annual training plan. This training includes quality courses, instruction on the seven QC tools, and control chart training. The quality courses cover the fundamentals of quality assurance, quality management systems based on IATF 16949, prevention of defects through FMEA and change control, and prevention of recurrence through why-why analysis. Through these courses, we enhance employees’ capabilities to prevent and reduce quality risks, thereby working to prevent defects and their recurrence.
Furthermore, we have established the Global EXEDY Technical School (GETS) as a dedicated training organization and offer quality-related courses, providing a structured framework for delivering training to all employees. These courses are taught by experienced senior employees with extensive expertise, helping to pass on practical knowledge and skills to the next generation.
Quality Compliance Training
Our group conducts quality compliance training to raise awareness of compliance with quality-related laws and standards, customer requirements, and internal rules. Through this training, we emphasize the importance of properly managing inspection and test results and quality records, and work to ensure that each employee recognizes their responsibility for quality and is able to make appropriate judgments and take appropriate actions.